We believe that treating your personal information with the
highest degree of respect is integral to our relationship with you.
What information do we collect and what do we do with it?
We collect information to better serve you. The type of
information depends on the service we provide and is necessary to provide you
with investment management services, to keep records, to prevent error and
fraud or to respond to inquiries.
We may share your information with our affiliates or
government organizations. Where information is shared, we do so on a strictly
limited basis in order to complete transactions on your behalf, to provide you
with services or to meet legal obligations such as tax reporting. We might be
required to disclose personal information to regulators. A regulator may, in
turn, disclose your personal information to other regulatory or government
How do we collect
Personal information is collected from our interactions with
you. We might interact with you directly, or we might interact with you
indirectly, such as through a consultant. No matter how we collect your
personal information, we try to ensure its accuracy and completeness to the
extent required for our use of the information. In order to maintain the
accuracy of your information, please make sure we know about any changes as
soon as possible.
How do we protect your personal information?
We have always considered the protection of sensitive
information to be a foundation of customer trust and a sound business practice.
We employ extensive physical, electronic and procedural controls in keeping
with industry standards and practices, and we regularly adapt these controls to
determine whether they need to be adapted to respond to changing requirements
and advances in technology. Within FIC and among our service providers, we aim
to restrict access to personal information to those who need it to provide
products and services to you.
What protection do you have online?
Privacy, security and service in our online operations are
just as critical as in the rest of our business. We therefore employ all of the
safeguards described above, along with the following Internet-specific
We use a variety of protections designed to maintain the
security of your online session. For example, we make extensive use of firewall
barriers, encryption techniques and authentication procedures.
When you visit our Internet sites, we may collect technical
and navigational information, such as computer browser type, Internet protocol
address, pages visited and average time spent on our websites. This information
may be used, for example, to alert you to software compatibility issues, or it
may be analyzed to improve our web design and functionality.
Cookies and Similar Technologies
operation of this website. Cookies are small amounts of data that a website
sends to a Web browser on a visitor’s computer. Our cookies help us to collect
information about visitors to this website, including date and time of visits,
pages viewed, amount of time spent on our sites, or general information about
the device used to access the site. Cookies are also used for security purposes
and to personalize your experience, such as customizing your screen layout.
You can refuse or delete cookies. Most browsers and mobile
devices offer their own settings to manage cookies. If you refuse a cookie when
on this website, or if you delete cookies, you may experience some
inconvenience in your use of this website. For example, you we may not be able
to recognize you, your device or your online preferences.
What privacy rights do you have?
You may request access to your personal information and
question its accuracy and completeness. We will respond to your request within
30 days of receiving it.
You may withdraw all or part of your consent for us to use
your personal information within certain legal restrictions. If you withdraw
consent, however, we may be limited in the services or products that we provide
to you. Please contact us to learn more.
How do you contact us about privacy?
We welcome your privacy questions.
Chief Privacy Officer
or by mail at:
Attention Chief Privacy Officer
Fidelity Investments Canada ULC
483 Bay Street, Suite 300